Terms & Conditions
- THE CONTRACT
A contract shall be deemed to have been made between Ellidore Middle East FZ LLC (Ellidore) and the Client making the order (the Client) when the Client has confirmed requirements for the programme of activity (the Event) by sending confirmation communication in the form of an email, letter or signed Confirmation of Booking Form, electronically or manually.
If applicable within 7 days of the issue of an invoice by Ellidore Middle East FZ LLC, a non-refundable deposit for the booking must be paid, together with any VAT applicable. The amount or deposit to be paid will vary depending on the events booked, but is normally between 25% – 50% of the total price of the booking/s. Payment of the balance is due at least 10 weeks in advance of the date of an event or, 12 weeks prior to departure in the case of an overseas event. Ellidore Middle East FZ LLC Events reserves the right to cancel and reallocate any booking/s, without further notification to the Client if the Client does not adhere to these time limits and in such circumstances the deposit shall be retained by Ellidore Middle East FZ LLC. In instances where a booking is confirmed within 10 weeks of the event/s, or 12 weeks in the case of an overseas event, 100% of the booking value is required immediately. These payment terms may be altered for certain major events such as the World Cup where it is necessary for Ellidore Middle East FZ LLC to pay out in full in advance to secure certain facilities and / or tickets.
- CANCELLATION BY CLIENT
Cancellations requests should be made in writing, however Ellidore reserves the right to decline all cancellation requests upon the signing of the booking form, due to the nature of our work. However, Ellidore Events will endeavour to resell the package/s on the Client’s behalf and fight for a refund from our supplier, but nothing can be guaranteed, at which point, if successful, a full refund less 10% of the full value will be made.
- CANCELLATION OF EVENT BY THE ORGANISER
If for any reason whatsoever an event shall be cancelled, Ellidore Middle East FZ LLC will reimburse or give credit to the Client for the full value of any refund received from the venue or supplier.
In relation to third parties, Ellidore Middle East FZ LLC accepts no liability for loss, damage or injury to any person or their property, howsoever caused. With all arrangements involving a third party Ellidore acts only as the agent of the Client and so no liability whatsoever shall be attached to Ellidore Events in connection with, or arising from, arrangements between the Client and of the third party. In the event of Ellidore Middle East FZ LLC ceasing trading or going into administration all bookings which have been paid in full before such date will be covered by the agreement of this document.
- ALTERATIONS BY THE CLIENT
In the event that the Client wishes to make alterations to the booking after it has been made and confirmed, an amendment fee of £50 per person (+VAT) may be charged, together with any increase if necessary in the costs of the alternative arrangements.
Any service or goods provided at any event either at the request of the Client or its guests, which are not included in the original inclusive package, shall be invoiced separately at Ellidore ruling rates and shall be due for payment within seven days of the invoice.
All prices quoted are exclusive of VAT, which will be charged in addition to the contract price.
Ellidore Events reserves the right to charge interest at the rate of 2.5% per month over base rate compounded monthly on all overdue accounts.
All packages offered are subject to availability at the time of booking.
- REFUND POLICY
Ellidore withholds the right to deny a refund to the client should a booking form have been signed (email or mobile format) – all efforts will be made to secure a refund should circumstances require it. Ellidore will offer the client a full refund if this is given by the supplier.
Ellidore Middle East will NOT deal or provide any services or products to any of OFAC Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.